Delivery and Packing Details
Delivery
Our aim is to provide you with the finest quality products, accompanied by an exceptional service. We use a national courier service to deliver your order, which is carefully packed in our revolutionary cool boxes. Each of our orders are checked and approved by one of our handlers before it is packed.
Packaging
To ensure that our products reach you in the best possible condition we use an innovative temperature controlled packaging system that has been fully tested to maintain the cool chain throughout the entire delivery cycle.
This system consists of a cardboard outer box, 3 piece foam liners and ice packs.
Standard delivery charges
- Our delivery charge’s are £12.50 for all orders under £30
- £5 for orders over £30
- FREE for all orders over £50
- There is a £15 surcharge for Saturday delivery (this applies to orders made on a)
- Standard delivery is to one address in the UK mainland, Tuesday to Friday inclusive. Surcharges may apply to delivery to more than one address.
Delivery schedule
We can deliver your order on any day that suits you, from Wednesday to Saturday inclusive (Saturday delivery incurs a £15 surcharge).
Your order will be delivered any time between 8.30am and 5pm on the day that you have specified. Unfortunately it is not possible to stipulate a time for delivery, it is therefore essential that, when ordering, you provide instructions for the courier, should you happen to be out when your goods are delivered. This could be an alternative delivery address such as a neighbour, or safe place to leave your box such as a patio or garage.
When ordering, you can also arrange delivery to your workplace, or to a neighbour or friend if it's more convenient,